Visual Style, Part 1

Besides color and typography, visual style includes elements such as photography, illustration, and other graphic motifs, including borders and frames. Selecting the right kinds of visual elements can have a surprising impact on customer response to an advertisement...

Name, Part 1

Before anything else—logo, packaging, or advertising—a brand needs a name. The name is the thing by which a brand is remembered and discussed. A “good name” is synonymous with a good reputation. It is comparatively easy for a brand to change its logo, its...

Merchandise

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settiThe word merchandise has two meanings: creating things to sell, and arranging those things in a shop in...

Measuring Service Quality

The measurement of service quality creates similar benefits and difficulties to that of satisfaction. According to accepted theory, satisfaction arises from a positive judgement of service quality received and costs incurred. The rationale for quality measurement is...

Trust

The growing importance of RM has directed the attention of many marketing researchers to the concept of trust, which has long been of interest to several other disciplines including human resource management, communication and law. In the business-to-business sector,...

Measuring Relationship Strength

Not only are there differences over the definition of relationship strength, but also about its antecedents, elements and consequences. For example, Patterson and Smith (2001) and Bove and Johnson (2000) suggest that relationship commitment arises indirectly from...